Add a professional self-serve knowledgebase to your website. Allow your customers to quickly find solutions to product issues without having to submit support tickets or call your support department. Improve employee and partner productvity by elminating the time wasted searching through separate systems and paper documents. Create a secure, centralized knowledgebase that can be updated at any time from anywhere using a standard browser. Instantly login and add knowledge pages at any time using the intuitive design environment.
FAQ (Frequently Asked Question) pages have become commonplace on many websites. One of the biggest reasons is that they offer a way to provide self support so that customers and prospects can solve their own issues that come up. For larger companies, good FAQ pages can significantly decrease the demand on support and sales staff. An FAQ system can be published and distributed with your product, or can be integrated into your website. Employees will be able to login at any time from anywhere to add or update FAQs and other product information. The FAQ interface is fully customizable. Add your company logo, background images, etc.
Customers can easily search for specific text by entering the search term into the box at the top of the screen. Advanced search options include 'exact phrase', 'all words' or 'any words'. If FAQs are organized into categories, users can also search within a specific category.
Pretty much anything can be included within an FAQ panel including images, tables and videos. There are several inexpensive screen recording tools such as Camtasia that can be used to create videos. Most video formats are supported including YouTube, .swf, .awi, .mov, .wma, .wmv, .avi, .wav, .mpeg, .mpg, .mpe, .mp3, .m3u, .mid, .midi, .snd, and .mkv.
Create a professional looking help site or website using HelpConsole. Easily add new pages with tables, images, videos, etc. It only takes a few simple clicks to add or edit your page content. The website is fully searchable with advance search options such as 'exact phrase', 'all words' or 'any words'. Users can even search within specific sections of your website. Your website can be restricted so that only certain content is visible to the public, but when a user logs in, they see restricted information.
Create a professional customer portal for your website. Allow your customers to self register to gain access to restricted website content such as whitepapers, knowledgebase, helpdesk, FAQs. Having a customer portal on your website helps customers resolve their issues on their own. You can customize your portal according to your requirements. For example, you can add your company logo or customize the background colors. When customers access your portal, they can view solutions that you have shared in the portal, submit bug reports, add feature requests, add support tickets, etc. In addition to self registration, Administrators can add portal users, and manage access permissions.
